Customer Support Software Case Studies, Webcasts and IT White Papers

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		Meeting Tomorrow's Internet Performance Requirements This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.	sponsored by Keynote Systems

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Customer Support Software

Putting the Relationship Back in Relationship Marketing - Driving Value through Customer Engagement and Advocacy

sponsored by SAP America Inc

CRM Your Salespeople Will Love

sponsored by Oracle Corporation

Integrating Unified Communications into Business Applications to Improve Customer Service

sponsored by IBM

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	Client LifeCycle Demo sponsored by FrontRange Solutions Inc SOFTWARE DEMO - Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management. Posted: October 24, 2008 \| Published: July 1, 2008 Topics: Customer Satisfaction \| Customer Self-Service \| Customer Support Software \| Infrastructure Management \| Infrastructure Services \| Operating Systems \| Patch Management \| Portfolio Management (IT Management)

	Demo Application Server Revolution: Feature Packs and the New World of SOA + Web 2.0 sponsored by IBM SOFTWARE DEMO - This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites! Posted: August 20, 2008 \| Published: August 20, 2008 Topics: Application Infrastructure \| Application Integration \| Application Server Software \| Customer Satisfaction \| Customer Support Software \| Data Centers \| Infrastructure Management \| SOA \| WebSphere

	Microsoft Dynamics CRM Online ® Offer sponsored by Microsoft TRIAL SOFTWARE - Download this free trial of Microsoft Dynamics CRM Online with enhanced customer relationship management capabilities. Test-drive this Microsoft hosted solution & find out what small business decision makers are buzzing about. Posted: May 30, 2008 \| Published: May 1, 2008 Topics: Customer Data Integration \| Customer Data Management \| Customer Relationship Management \| Customer Service \| Customer Support Software \| Customers \| Enterprise

	WebEx at a Glance sponsored by WebEx Communications, Inc. SOFTWARE DEMO - WebEx Support Center resolves remote support issues for Technical Support Representatives and IT Help Desks - increasing productivity, reducing support costs, and increasing customer satisfaction. Posted: October 12, 2006 \| Published: October 1, 2006 Topics: Application Deployment \| Collaborative Applications Software \| Customer Interaction Services \| Customer Service Best Practices \| Customer Support Software \| Desktop Management \| Sales Force Automation

	Web+Center Version 4.0 On-Line Testing sponsored by Internet Software Sciences SOFTWARE DEMO - The Web+Center customer support product is a suite of four Web applications, Tech+Center, Customer+Center, Business+Center and Pocket+Center. To test the new Web+Center 4.0 Version on-line, please click on one of the application links. Posted: January 30, 2004 \| Published: January 1, 2001 Topics: Customer Support Software \| Help Desk Software \| Self-Service Applications Software \| Small Businesses

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