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	Achieve Unlimited Growth and Acquisition Capabilities with IBM applications sponsored by Xperia VIDEOCAST - Many emerging businesses today are searching for a way to move into new markets and achieve cost effective product growth. Learn how to improve your business and acquire new product segments without experiencing an increase of internal resources. Posted: October 2, 2008 \| Premiered: June 1, 2008 Topics: Apparel Industry \| B2C \| Business Integration Software \| Content Management Software \| CRM \| CRM Best Practices \| CRM Software \| Data Quality \| ERP

	5 Ways to Improve Customer Service in A Down Economy sponsored by OpenSpan PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective. Posted: September 19, 2008 \| Premiered: September 18, 2008 Topics: Call Center Management \| Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Satisfaction

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