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	Integrating Unified Communications into Business Applications to Improve Customer Service - Podcast sponsored by IBM PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals. Posted: November 24, 2008 \| Premiered: November 23, 2008 Topics: Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

	Revolutionizing Call Data Record Management at Verizon - Webinar sponsored by Vertica Systems WEBCAST - In this webcast Vertica Database offers a better way to give more people faster access to CDR data so that they can analyze it in more ways. Posted: November 12, 2008 \| Premiered: November 12, 2008 Topics: Call Center Management \| Call Center Software \| Data Management \| Databases \| Records Management \| Records Management Software \| SQL

	Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast sponsored by IBM VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. Posted: September 22, 2008 \| Premiered: September 19, 2008 Topics: Business Communications \| Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

	5 Ways to Improve Customer Service in A Down Economy sponsored by OpenSpan PODCAST - In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective. Posted: September 19, 2008 \| Premiered: September 18, 2008 Topics: Call Center Management \| Contact Center Management \| Contact Center Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Satisfaction

	Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. Posted: May 5, 2008 \| Premiered: May 5, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Performance Testing \| Real-time Analytical Software \| Sales

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