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	Revolutionizing Call Data Record Management at Verizon - Webinar sponsored by Vertica Systems WEBCAST - In this webcast Vertica Database offers a better way to give more people faster access to CDR data so that they can analyze it in more ways. Posted: November 12, 2008 \| Premiered: November 12, 2008 Topics: Call Center Management \| Call Center Software \| Data Management \| Databases \| Records Management \| Records Management Software \| SQL

	Using Real-Time Information to Improve Contact Center Performance sponsored by Genesys PODCAST - From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. Posted: May 5, 2008 \| Premiered: May 5, 2008 Topics: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Performance Testing \| Real-time Analytical Software \| Sales

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