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	Integrating Unified Communications into Business Applications to Improve Customer Service - Podcast sponsored by IBM PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals. Posted: November 24, 2008 \| Premiered: November 23, 2008 Topics: Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

	Integrating Unified Communications into Business Applications to Improve Customer Service - Videocast sponsored by IBM VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions. Posted: September 22, 2008 \| Premiered: September 19, 2008 Topics: Business Communications \| Call Center Management \| Contact Center Services \| Customer Support Software \| Instant Messaging Software \| Unified Messaging Systems

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