PODCAST - UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.
Posted: November 24, 2008 | Premiered: November 23, 2008


Topics:  Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

VIDEOCAST - In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
Posted: October 20, 2008 | Premiered: October 18, 2008


Topics:  Customer Service | Customer Support Software | Help Desk Management | Help Desk Management Services | Help Desk Software | Help Desks | Productivity | Technical Support Staff

VIDEO - Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: September 22, 2008 | Premiered: September 19, 2008


Topics:  Business Communications | Call Center Management | Contact Center Services | Customer Support Software | Instant Messaging Software | Unified Messaging Systems

WEBCAST - This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
Posted: June 19, 2008 | Premiered: March 19, 2008


Topics:  Customer Data Management | Customer Loyalty | Customer Service Best Practices | Customer Support Software | User Experience