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	Customer Interaction Analytics: Quality of Care on the Critical Path sponsored by Genesys WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: Analytic Applications Software \| Business Management \| Customer Data Management \| Customer Service \| Dashboards \| IVR \| VoIP

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