WHITE PAPER - Competition, shorter lifecycles lean economic times are all placing pressures on Industrial distributers. Read how Microsoft Dynamics solutions help distribution companies face demands for lower prices, improved packaging, and tight deliver...
Posted: November 21, 2008 | Published: November 21, 2008


Topics:  CRM | Supply Chain Management

WHITE PAPER - No master data management journey is the same. Read this paper to learn from the successes and failures of MDM early adopters, how to select a technology that doesn't limit MDM's evolution and to compare approaches based on industry-specific examples.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CRM | Data Governance | Enterprise | Master Data Management | ROI | Strategic Planning | Supply Chain Management | TCO

WHITE PAPER - This study details the business benefits of using Topobase within Utilities it also outline industry trends that drive utilities toward integrated information management platforms like Topobase.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  CRM | ERP | ROI | Security

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | CTOs | Customer Service | Customer Support Software | Viral Marketing

WHITE PAPER - This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
Posted: November 17, 2008 | Published: November 17, 2008


Topics:  Access Control | Communications Systems | CRM | Customer Service | ERP | Identity Management | Infrastructure Management | SMBs | Software as a Service

WHITE PAPER - Read why the Taneja Group, Technology Analysts, believe VMware has fundamental architectural advantages over competing virtualization platforms, which should enable VMware to remain the technology leader in this space for some time to come.
Posted: November 14, 2008 | Published: November 11, 2008


Topics:  Application Programming Interfaces | CRM | ERP | QOS | Server Virtualization

WHITE PAPER - What does the term "S+S" really mean? The first "S" stands for software, of course, but the second "S" also really stands for software, all that changes is where that software runs and who runs it.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  CRM | Data Centers | Disaster Recovery | Email Archiving | Licensing | SOA | Software | Web Services

WHITE PAPER - Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Call Center Management | Call Centers | CRM | Customer Service | Instant Messaging | Marketing | SIP | VoIP

WHITE PAPER - This whitepaper provides an overview of the challenges midsize organizations face, and how Oracle products can help them overcome those hurdles.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  CRM | Database Administrators | Database Management | HIPAA Compliance | IT Infrastructure | Oracle (Product) | Sarbanes-Oxley Compliance | SQL | SQL Server

WHITE PAPER - Read this paper to learn how implementing governance is an ongoing process or IT lifestyle; it is a combination of people, processes and technologies that must be implemented consistently over time.
Posted: November 5, 2008 | Published: November 5, 2008


Topics:  Application Life-Cycle Management | CIOs | Cost Benefit Analysis | CRM | HIPAA Compliance | IT Governance | Lotus Notes | ROI | Sarbanes-Oxley Compliance

WHITE PAPER - Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Business Processes | Call Centers | CRM | Customer Service | Marketing | Vendors | VoIP

WHITE PAPER - This white paper examines how SOA can enhance your infrastructure to improve your ability to predict and respond to change, enhance productivity, simplify your IT environment and leverage existing investments.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Application Integration | Business Activity Monitoring | CRM | ERP | Productivity | ROI | SOA | Web Services Management

WHITE PAPER - This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  CRM | Customer Loyalty | Data Quality | Databases | IVR | Marketing | Productivity | Sales

WHITE PAPER - This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Call Centers | CRM | Databases | Hardware | IVR | Productivity | Software