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CTI (Computer Telephony Integration)
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Success Story: Communications - AT&T
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
sponsored by Genesys

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CTI (Computer Telephony Integration)
Success Story: Communications - AT&T
sponsored by Genesys


Your request for CTI (Computer Telephony Integration) white papers returned limited or no results. The request has been expanded to include Systems Integration white papers.
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sponsored by SearchStorage.com

WHITE PAPER - This document explains essential attributes of email archiving, which aids in managing mail server growth, meeting compliance standards, and managing system usage.
Posted: November 21, 2008 | Published: November 19, 2008

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Topics:  Email Archiving | Email Archiving Software | Records Management | Records Management Software | Regulatory Compliance | Server Consolidation | Systems Integration | Systems Maintenance


sponsored by Nagarro Inc.

WHITE PAPER - Commando applications are leaner and more efficient than off the shelf systems, and can be used at various places in the company's operations - procurement, tracking, data acquisition, quality, or logistics.
Posted: October 21, 2008 | Published: October 21, 2008

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Topics:  Cost Benefit Analysis | ERP | Procurement | Quality Control | Software | Systems Integration | VPN


sponsored by Microsoft Corporation India Pvt Ltd

WHITE PAPER - This white paper presents the Microsoft Corporation vision for service orientation and service-oriented architecture in enterprise computing.
Posted: October 20, 2008 | Published: October 18, 2008

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Topics:  Business Processes | Enterprise | Enterprise Computing | Enterprise Systems | SOA | Strategic Planning | Systems Integration | Systems Management | Web Services


sponsored by Quest Software

WHITE PAPER - This paper explains the access and identity challenges that arise in modern heterogeneous environments, and how the Quest One Identity Solution addresses these challenges.
Posted: October 10, 2008 | Published: October 3, 2008

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Topics:  Access Control | Active Directory | DB2 | Identity Management | Information Systems Security Association | Linux | Password Synchronization | SSO | Systems Integration | UNIX


sponsored by AT&T Corp

WHITE PAPER - Learn about two components of a solution that allow you to produce and broadcast video to internal and external audiences: Enterprise Content Delivery Networks and Internet Content Delivery Networks.
Posted: October 6, 2008 | Published: October 4, 2008

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Topics:  Enterprise Content Management | Internet Television Systems | IPTV | Network Infrastructure | Systems Integration | Video Services | Video-on-Demand | Video-over-DSL


sponsored by Storage Decisions and i365, A Seagate Company

WHITE PAPER - This document explains essential attributes of email archiving, which aids in managing mail server growth, meeting compliance standards, and managing system usage.
Posted: October 1, 2008 | Published: September 30, 2008

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Topics:  Email Archiving | Email Archiving Software | Records Management | Records Management Software | Regulatory Compliance | Server Consolidation | Systems Integration | Systems Maintenance


sponsored by Dimension Data Global

WHITE PAPER - This eBook discusses nine eProcurement best practices. It also demonstrates how they will help you reduce environmental waste while implementing and managing your Green purchasing program.
Posted: September 30, 2008 | Published: September 26, 2008

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Topics:  Benefits | Best Practices | CRM | eProcurement | ERP | Internal Controls | Supplier Management | Systems Integration | Training


sponsored by EMC Corporation

WHITE PAPER - Aite Group surveyed people who were either within five years of retiring or within five years of having been retired. Read this survey to learn their preferences of technology requirements for meeting on-demand document management capabilities.
Posted: August 21, 2008 | Published: August 15, 2008

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Topics:  Client-Server Software | Communications Systems | Compliance Best Practices | CRM | Document Management | Document Management Software | Document Production | Financial Services | Systems Integration


sponsored by Alcatel-Lucent

WHITE PAPER - The costs associated with data inaccuracy have emerged as a fundamental issue. This white paper outlines a new approach to help operators optimize the total costs for subscriber data validation during IP Transformation.
Posted: August 20, 2008 | Published: January 1, 2007

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Topics:  Audit Trails | Customer Satisfaction | Data Migration | IP | Network Management | NGN | Processor Architectures | PSTN | Systems Integration | TCO


sponsored by Tail-f Systems


sponsored by Quest Software

WHITE PAPER - Is your organization recognizing SharePoint as more than just a document warehouse? Learn how you can quickly and effectively take advantage of SharePoint's advanced functionality. Read the white paper today.
Posted: August 5, 2008 | Published: May 29, 2008

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Topics:  Dashboards | Data Entry | Security | SQL | Systems Integration


sponsored by Hewlett-Packard Company

WHITE PAPER - In this white paper, learn how data center transformation can help your organization outsource applications and shift spending from maintenance and management to projects that support business growth and innovation.
Posted: June 6, 2008 | Published: May 1, 2008

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Topics:  Data Center Management | Data Centers | Network Design | Network Management | Systems Integration


sponsored by Hewlett-Packard Company

WHITE PAPER - In this briefing, learn how Thermal Zone Mapping is a novel way of representing and visualizing the environmental behavior of a "greenfield" or existing data center, allowing for easier and more complete understanding of this behavior.
Posted: June 6, 2008 | Published: September 1, 2007

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Topics:  Data Center Management | Data Centers | IT Infrastructure | Network Design | Network Management | Systems Integration


sponsored by Hewlett-Packard Company

WHITE PAPER - In this white paper, read how to meet the challenge of designing and operating mission-critical data centers in an era of constrained resources.
Posted: June 6, 2008 | Published: March 1, 2008

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Topics:  Data Center Management | Data Centers | IT Infrastructure | Network Design | Network Management | Systems Integration


sponsored by UC4 Software, Inc

WHITE PAPER - This white paper demonstrates the ever-increasing value of adding enterprise process automation software to the IT infrastructure. It traces the evolution of traditional batch scheduling, illustrates where leading edge products are today.
Posted: May 2, 2008 | Published: April 1, 2008

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Topics:  Business Process Automation | Business Process Automation Software | Enterprise Systems | Job Scheduling | Systems Integration | Systems Management Software | Workflow Software | Workload Balancing


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