WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
Posted: November 6, 2008 | Published: November 6, 2008


Topics:  Customer Satisfaction | Customer Self-Service | eBusiness Services | ITIL | Remote Computing | Remote Network Management | Remote Support Services | Remote Users

WHITE PAPER - This paper presents a strategy for integrating code profiling into Eclipse and then defines an automated process for managing performance throughout the life of an application.
Posted: November 4, 2008 | Published: November 4, 2008


Topics:  Application Development | Application Integration | Application Life-Cycle Management | Customer Satisfaction | Java | Testing | Troubleshooting | XML

WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
Posted: October 30, 2008 | Published: October 30, 2008


Topics:  Customer Satisfaction | Downtime | Mobile Device Management | Mobile Workers | Remote Access Hardware | Remote Users | Scalability Testing | Telecommuting

WHITE PAPER - Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
Posted: October 29, 2008 | Published: October 29, 2008


Topics:  Business Process Automation | Business Process Automation Software | Configuration Management | Customer Satisfaction | Data Center Management | Data Centers | IT Asset Management | ITIL | QOS

WHITE PAPER - This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Business Intelligence | Customer Satisfaction | Dashboards | Investments | Knowledge Management | Systems Management

WHITE PAPER - This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
Posted: October 17, 2008 | Published: October 17, 2008


Topics:  Best Practices | Collaboration | Customer Satisfaction | Email | Knowledge Management | Marketing | Social Computing | Social Networking

WHITE PAPER - This executive guide contains a detailed list of what you can do to prepare your organization before, during and after a hurricane.
Posted: October 14, 2008 | Published: October 11, 2008


Topics:  Business Continuity Planning | Business Intelligence | Customer Satisfaction | Disaster Planning | Disaster Recovery | ERP

WHITE PAPER - The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  Best Practices | Business Intelligence | Customer Satisfaction | ERP | Mobile Workers | Model Driven Architecture | Systems Management | Telephony Services | Telephony Systems

WHITE PAPER - This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Advertising | Campaign Management | Customer Interaction Services | Customer Satisfaction | Demographic Profiles | Email | Email Marketing | Interactive Multimedia Development | Marketing Literature | Web Analytics

WHITE PAPER - This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Bandwidth Management | Customer Satisfaction | Digital Asset Management | eCommerce | Retail Channels | ROI | Video-on-Demand | Video-over-DSL

WHITE PAPER - Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Compliance (Finance) | Compliance Audits | Content Archiving | Customer Satisfaction | Financial Services | Fraud Protection | Records Retention

WHITE PAPER - Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  CRM | Customer Data Integration | Customer Satisfaction | Customer Service Best Practices | Oracle (Product) | Sales Contact Management Software | Sales Force Automation | Software as a Service | Software Selection

WHITE PAPER - This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Collaboration | CRM Best Practices | Customer Satisfaction | Enterprise | Mobile CRM | Mobile Workers | Productivity | Sales Channels | Sales Force Automation | Sales Information Systems | Sales Representatives | Social Networking

WHITE PAPER - Read on for a discussion of ten business realities constraining today's warranty management programs - and what progressive companies should be doing about them.
Posted: September 10, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | Customer Satisfaction | Data Auditing | ERP | QOS | Quality Control

WHITE PAPER - This whitepaper explores the pursuit of the perfect order and implementing a multienterprise business process platform. Learn how to come as close as possible to attaining the ultimate goal through increased visibility via business process automation.
Posted: September 4, 2008 | Published: September 4, 2008


Topics:  Business Process Management | Customer Satisfaction | Indexing (Information Management) | Manufacturing | Order Management Systems | ROI | Supply Chain Management