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	Call Center Management: Planning, Scheduling, Historical and Real Time Statistics sponsored by DeskFlex WHITE PAPER - This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. Posted: September 1, 2008 \| Published: August 28, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Workforce Management \| Contact Center Workforce Management Software \| Help Desks \| Service Level Management \| Staffing

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