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		Ensure Upgrade Success with PeopleSoft Enterprise Archiving Strategies This white paper explores how managing data growth can inevitably ease your next upgrade process, and provide accessibility for data retention compliance and reporting purposes.	sponsored by IBM

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	Go Green and Increase Profitability with Virtual Contact Centers sponsored by Avaya Inc. WHITE PAPER - This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. Posted: June 2, 2008 \| Published: March 1, 2008 Topics: Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Workforce Management Software \| Contact Management Software \| Customer Service \| Home Offices \| Virtual Offices

	Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: March 25, 2008 \| Published: January 1, 2007 Topics: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

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