Customer Data Management Case Studies, Webcasts and IT White Papers

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		PCI for Retailers: Staying Compliant in an Insecure World Check out this webcast to learn how configuration audit and control can help your company meet compliance requirements and get tips for increasing the security of point of sale systems.	sponsored by Tripwire, Inc.

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Customer Data Management

On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision

sponsored by Sage (UK) Limited

CRM Your Salespeople Will Love

sponsored by Oracle Corporation

Enterprises Marketing Management Technology Delivers a World Class Dealer Marketing Program to Maximize Brand Equity

sponsored by Aprimo, Inc.

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	Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile sponsored by Hewlett-Packard Company WHITE PAPER - This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services. Posted: November 19, 2008 \| Published: November 19, 2008 Topics: Business Intelligence \| Customer Data Management \| Customer Profiles \| Customer Service \| Identity Management \| Market Research \| Software \| Telecommunications Service Providers

	Seven Reasons Why SIP Will Improve Your Customer Care Strategy sponsored by Genesys WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: CRM \| CRM Best Practices \| CRM Services \| Customer Data Management \| Customer Data Management Software \| Hardware \| IVR \| Marketing \| SIP

	Customer Interaction Analytics: Quality of Care on the Critical Path sponsored by Genesys WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording. Posted: November 18, 2008 \| Published: November 18, 2008 Topics: Analytic Applications Software \| Business Management \| Customer Data Management \| Customer Service \| Dashboards \| IVR \| VoIP

	Achieving Profitable Growth through Exceptional Customer Experience sponsored by CA WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives. Posted: November 7, 2008 \| Published: November 7, 2008 Topics: Authorization \| Capacity Planning \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Knowledge Management \| SMBs \| VPN

	Frost & Sullivan: Understanding the FACTA Red Flags Rule and Recommendations for Compliance sponsored by RSA, The Security Division of EMC WHITE PAPER - This paper by Frost & Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance. Posted: October 17, 2008 \| Published: October 16, 2008 Topics: Authentication \| Customer Data Management \| Customer Privacy \| Databases \| Endpoint Security \| Fraud Protection \| Identity Theft \| Regulatory Compliance \| Security Standards

	A Monthly Report from the RSA Anti-Fraud Command Center Phishing Repository sponsored by RSA, The Security Division of EMC WHITE PAPER - Each month the RSA Anti-Fraud Command Center (AFCC) issues its Phishing Intelligence Report. We invite you to review the reports for your own benefit, and you are welcome to reuse the information and distribute it. Posted: October 17, 2008 \| Published: October 16, 2008 Topics: Customer Data Management \| Data Security \| Fraud Protection \| Identity Theft \| Malware \| Online Financial Services \| Phishing \| SQL

	6 Best Practices for Preventing Enterprise Data Loss sponsored by RSA, The Security Division of EMC WHITE PAPER - Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements. Posted: October 17, 2008 \| Published: February 1, 2008 Topics: Best Practices \| Customer Data Management \| Customer Loyalty \| Data Security \| Database Security \| Enterprise Resource Management \| Regulatory Compliance \| Security Threats

	Customer Insight: Many Organizations Desire It, yet Few Really Possess It sponsored by Siperian, Inc. WHITE PAPER - This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM]. Posted: October 13, 2008 \| Published: October 13, 2008 Topics: CRM \| Customer Data Management \| Customer Service \| ERP \| Marketing \| Master Data Management \| Sales \| Sales and Marketing Software

	CRM Built for Sales: The Executive Guide to Selecting CRM That Meets Sales Needs sponsored by Pivotal CRM, a CDC Software solution WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them. Posted: October 10, 2008 \| Published: October 10, 2008 Topics: Business Development \| CRM \| Customer Data Management \| Customer Service \| Dashboards \| Microsoft Outlook \| ROI \| Sales \| Security

	Voice of the Customer: Text Analytics for the Responsive Enterprise sponsored by IBM WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands. Posted: October 8, 2008 \| Published: October 8, 2008 Topics: CRM \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Service \| White Papers

	Planning for Seasonal Orders in Customer Driven Supply Chains sponsored by CDC Software - Ross Enterprise WHITE PAPER - This white paper discusses the challenges of managing seasonal demand, getting a good forecast, planning production & procurement and managing the fulfillment process. Posted: October 7, 2008 \| Published: October 7, 2008 Topics: Collaboration \| Customer Data Management \| Customer Service \| Inventory Management \| Inventory Management Software \| Supply Chains

	5 Fast Payoffs from Investing in a Demand Generation Solution sponsored by Manticore Technology WHITE PAPER - This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation. Posted: September 29, 2008 \| Published: September 29, 2008 Topics: B2B \| Campaign Management Software \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Data Management \| Demographic Profiles \| Lead Generation \| Marketing Information Systems \| Productivity \| Profiling \| Sales Force Automation \| Sales Representatives

	Managing Data, Managing Change: Making MDM Work sponsored by Baseline Consulting WHITE PAPER - This white paper discusses, Business Change Management, Data Change Management, and Cultural Change Management. These are the three main categories of change management that accompany any Master Data Management (MDM) effort. Posted: September 26, 2008 \| Published: September 26, 2008 Topics: Business Intelligence \| Change Management \| Customer Data Management \| Data Integration \| Data Quality \| Data Warehouses \| Knowledge Management \| Master Data Management \| Policy-Based Network Management

	Surviving and Thriving in the Customer-Driven Age sponsored by Oracle Corporation WHITE PAPER - The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Posted: September 19, 2008 \| Published: September 19, 2008 Topics: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Data Mining \| Data Mining Software \| Enterprise

	On-demand or On-premise CRM: 10 Things to Consider before Making Your Decision sponsored by Sage (UK) Limited WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them. Posted: August 14, 2008 \| Published: August 14, 2008 Topics: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Service \| Disaster Recovery \| Security \| SMBs \| TCO \| Vendors

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