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		Iron Mountain Recreates Proprietary Music and Video Software for Trans World Entertainment with Technology Escrow and Verification Services This case study details how Trans World worked with Iron Mountain to recreate a proprietary listening-viewing station that allows customers in its stores to sample a CD or DVD by just swiping thebar code at the LVS.	sponsored by Iron Mountain Digital

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	Total Support: Achieving Sustainable Business Growth with a Remote Support Solution sponsored by NTR Global WHITE PAPER - Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike. Posted: November 6, 2008 \| Published: November 6, 2008 Topics: Customer Satisfaction \| Customer Self-Service \| eBusiness Services \| ITIL \| Remote Computing \| Remote Network Management \| Remote Support Services \| Remote Users

	Genesys Global Consumer Survey - 2007 sponsored by Genesys WHITE PAPER - This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. Posted: March 25, 2008 \| Published: January 1, 2007 Topics: Consumers \| Contact Management \| Contact Management Software \| Customer Loyalty \| Customer Self-Service \| Email \| Email Software \| Internet Chat \| SMS \| Surveys

	Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance sponsored by Infor WHITE PAPER - Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR). Posted: March 19, 2008 \| Published: January 1, 2007 Topics: Business Performance Management \| Business Performance Management Software \| Customer Self-Service \| Human Resources Services \| Payroll Software \| Productivity \| Time and Attendance Software \| Workforce Management Software

	Collaborative Reporting Architecture sponsored by Actuate WHITE PAPER - The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l... Posted: January 7, 2008 \| Published: January 3, 2008 Topics: Customer Self-Service \| Database Management \| HTML \| PDF

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