WHITE PAPER - Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
Posted: July 2, 2008 | Published: January 1, 2007


Topics:  Customer Satisfaction | Help Desk Management | Help Desk Software | Remote Support Services | ROI

WHITE PAPER - This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
Posted: October 8, 2007 | Published: October 1, 2007


Topics:  Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | ITIL | Management Service Providers | OEMs | Patch Management | Remote Network Management | Service Level Management | VARs

WHITE PAPER - IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
Posted: October 8, 2007 | Published: September 1, 2007


Topics:  Application Life-Cycle Management | Help Desk Management | Help Desk Software | IT Best Practices | IT Management Services | IT Service Management | ITIL | Management Service Providers | Patch Management