WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WHITE PAPER - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  IT Infrastructure Library | ITIL | ITSM | Service Level Management | SLA

WHITE PAPER - The file server is meant to house data--or keep data "at rest" in regulatory terminology--so that a user or groups of users can access specific information depending on their roles in a company.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  IT Service Management | ITIL | Software | Training | Windows

WHITE PAPER - This document gives a brief idea about cost-containment, compliance/governance, carbon footprint and continuity.
Posted: October 1, 2008 | Published: September 30, 2008


Topics:  CobiT | Disaster Recovery | EPA | ISO | ITIL | Sarbanes-Oxley Compliance | SOA | Software | Storage Management

WHITE PAPER - This white paper addresses five of the most important change management challenges that CIOs have to meet and how organizations can turn these challenges into a business advantage.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Application Life-Cycle Management | Change Management | ITIL | Productivity | Security | Six Sigma | Software Configuration Management | Software Maintenance

WHITE PAPER - Enterprise Change Management (ECM) looks at an enterprise's lines of business, tying together the needs of the business and the developing IT infrastructure. This whitepaper introduces some of the features of ECM.
Posted: September 18, 2008 | Published: September 18, 2008


Topics:  Change Management | CMM (Capability Maturity Model) | IEEE | ISO | ITIL | Metrics | Process Control Software | Project Management | Six Sigma

WHITE PAPER - This white paper details how each of the main ITIL areas can be applied specifically to IP address management (IPAM), and the benefits that can be achieved from using an ITIL management framework.
Posted: September 5, 2008 | Published: September 5, 2008


Topics:  Business Intelligence | ITIL | Network Configuration Management | Network Management | Security Management | Systems Management

WHITE PAPER - Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
Posted: August 28, 2008 | Published: August 28, 2008


Topics:  Data Management | Financial Management | IT Management Services | ITIL | Mainframe Operating Systems | Service Level Management | SLA | Systems Management

WHITE PAPER - Business Service Management helps establish IT as a strategic service supplier that streamlines customer transactions and enables business growth.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Best Practices | Business Processes | Business Service Management | Disaster Recovery | ITIL

WHITE PAPER - Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Customer Satisfaction | ERP | IT Service Management | ITIL | Knowledge Management

WHITE PAPER - ITIL starts with a commitment to the people of IT, because it consists of a series of individual IT practitioner certifications.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Change Management | IT Service Management | ITIL

WHITE PAPER - The combined enterprise goal of simplifying the daily operations of today's data centers and ensuring comprehensive compliance with regulations plays a huge part in running a cost-effective and risk-free business.
Posted: August 25, 2008 | Published: August 25, 2008


Topics:  Business Intelligence | Data Center Management | Data Centers | ERP | ITIL | Security

WHITE PAPER - This white paper shows the progression of service management since the 1990s. It will discuss the hidden service life cycles and how to make them work once they are visible. Learn how to improve services and better align IT with business objectives.
Posted: August 13, 2008 | Published: March 1, 2008


Topics:  Applications Management | Customer Service | Dashboards | IT Service Management | ITIL | Partnerships | Supplier Management | Top-Down Design

WHITE PAPER - The Multisourcing approach allows clients to pick and choose between Service Providers and select the "right" sources for IT services in order to obtain the best business outcomes.
Posted: August 6, 2008 | Published: August 6, 2008


Topics:  ITIL | Outsourcing | Procurement | ROI | SLA