WHITE PAPER - A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | IT Services | ITIL | Portfolio Management (IT Management) | Productivity | ROI | Service Level Management

WHITE PAPER - Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  CMDB | Customer Satisfaction | Financial Management | IT Service Management | ITIL | Productivity | Risk Management | ROI | Service Level Management | SOA

WHITE PAPER - A highly successful strategy is to use web analytics for gauging the effectiveness of email marketing initiatives and determining optimization tactics to improve overall campaign performance.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Email | Email Marketing | Marketing | Metrics | ROI | Strategic Planning

WHITE PAPER - Download today and see how Riverbed helps enterprises accelerate encrypted, secure traffic and improve performance of chatty web-based applications that have been previously unaddressed by other WDS products.
Posted: October 3, 2008 | Published: October 3, 2008


Topics:  FTP | HTTP | IP Networks | MAPI | ROBO | ROI | Software | SQL | SSL | TCP

WHITE PAPER - IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Business Intelligence | Productivity | ROI

WHITE PAPER - In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
Posted: October 2, 2008 | Published: October 2, 2008


Topics:  Capacity Planning | IT Infrastructure | Network Management | Productivity | ROI | Service Level Management

WHITE PAPER - For businesses running SAP solutions, manual processing of customer order and billing documents is often the single most limiting factor in their ability to improve order-to-cash performance.
Posted: October 1, 2008 | Published: September 30, 2008


Topics:  IT Infrastructure | ROI | SAP (Product) | Software | Vendors

WHITE PAPER - PSO technologies keep storage capacity requirements as low as possible and guarantee zero impact on application performance.
Posted: September 30, 2008 | Published: September 30, 2008


Topics:  Application Performance Management | Hardware | ROI | SSO | Storage Capacity | Storage Management Services | Storage Resource Management | Storage Systems

WHITE PAPER - This paper discusses the evolution of telework. It discusses how and why it started, its development and evolution, where it is today, where it's going, problems to be addressed, and why it's being adopted by a growing number of employers.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Change Management | Communications Networks | Disaster Recovery | Productivity | Remote Network Management | Remote Offices | ROI | Security | SMBs | Teleconferences

WHITE PAPER - Collaboration is a long-term project, with elements of both revenue generation and cost elimination. This paper explores the concerns and process roadmap of supply chain executives in high-tech industries.
Posted: September 29, 2008 | Published: September 18, 2008


Topics:  Collaboration | Cost Benefit Analysis | Manufacturing | Operational Support Systems | Risk Management | ROI | Sales | SOA | Supply Chains

WHITE PAPER - This E-Guide offers advice on the business value, cost and timing for the migration and explains how to build a virtual test lab to ensure your Windows shop is adequately prepared for the migration.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Active Directory | Authentication | Database Management | Database Performance Management | GUI | Hardware | ROI | Training

WHITE PAPER - This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
Posted: September 29, 2008 | Published: September 27, 2008


Topics:  Bandwidth Management | Customer Satisfaction | Digital Asset Management | eCommerce | Retail Channels | ROI | Video-on-Demand | Video-over-DSL

WHITE PAPER - This Guide to IT Search is your first step to choosing an IT Search solution. In it, you'll find questions to ask yourself before deciding on criteria and priorities. Whatever the scale of your infrastructure, whatever your budget, we can help
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence Software | Indexing Software | ROI | Security | SOA | Storage Management | VoIP

WHITE PAPER - On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Call Centers | Remote Access Protocols | Remote Access Security | Remote Access Software | Remote Computing | Remote Network Management | Remote Offices | Remote Support Services | Remote Users | ROI | Technical Support Staff

WHITE PAPER - This document explains about the subject of squeezing ongoing costs throughout the SAP life cycle.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  ERP | Hardware | ROI | Software Licensing | Systems Management | TCO