WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
Posted: October 30, 2008 | Published: October 30, 2008


Topics:  Customer Satisfaction | Downtime | Mobile Device Management | Mobile Workers | Remote Access Hardware | Remote Users | Scalability Testing | Telecommuting

WHITE PAPER - Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features.
Posted: October 30, 2008 | Published: August 29, 2008


Topics:  Mobile CRM | Mobile Device Management | Mobile Workers | Remote Access Hardware | Remote Office Connectivity | Remote Users | Telephones

WHITE PAPER - This white paper explains the features and benefits of such a unified approach to enterprise records management, and describes how the EMC Documentum/OmniRIM solution works.
Posted: March 13, 2008 | Published: February 1, 2007


Topics:  Audit Trails | Compliance Best Practices | Data Protection | Governance | Health Insurance Portability and Accountability Act of 1996 | Metadata | Records Management | Remote Access Hardware