WHITE PAPER - The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Posted: October 7, 2008 | Published: October 7, 2008


Topics:  IT Infrastructure Library | ITIL | ITSM | Service Level Management | SLA

WHITE PAPER - This article explains how and why some businesses are turning to vendors for Content Delivery Networks (CDNs).
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Data Centers | SLA

WHITE PAPER - White paper provides an overview of green data centers, the significant role played by direct and indirect power consumption, the technology aspects of green data center management.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Business Processes | Business Service Management | Data Centers | IT Infrastructure | SLA | Systems Management

WHITE PAPER - To make your company become more productive it has to start with a secure network foundation that keeps your workforce connected to your customer database, business applications, and other resources wherever they go.
Posted: October 6, 2008 | Published: October 3, 2008


Topics:  CRM | Hardware | Internet | Networking | Security | SLA | SMBs | Software | TCO | VPN

WHITE PAPER - A data protection service level agreement is concerned with the agreed upon, measurable services of protecting a customer's data according to the requirements laid out in the agreement.
Posted: October 1, 2008 | Published: October 1, 2008


Topics:  Backups | Data Storage | Disaster Recovery | SLA | Virtual Tape Libraries

WHITE PAPER - The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.
Posted: September 26, 2008 | Published: September 26, 2008


Topics:  Business Intelligence | Dashboards | Data Integration | Data Warehouses | ERP | SLA

WHITE PAPER - The CA Wily Application Performance Management solution provides 24x7, end-to-end monitoring and management of all transactions to identify, prioritize and resolve problems before they affect your end-users and your business.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Performance Management | Business Intelligence | Customer Satisfaction | ERP | Performance Testing | SLA | SOA | Web Services

WHITE PAPER - This paper details a reliable high-performance web applications services environment that ensures the end user's ability to successfully interact with web applications while enabling it to meet service level Agreements (SLAs).
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Performance Management | Business Intelligence | Server Virtualization | SLA | SOA | Web Application Security | Web Services | Web Services Management

WHITE PAPER - In today's web-based business environment, the success or failure of your enterprise can depend on the health and availability of your web applications.
Posted: September 24, 2008 | Published: September 24, 2008


Topics:  Application Life-Cycle Management | Application Life-Cycle Management Software | Application Monitoring | Application Performance Management | Collaboration | High Availability | Portfolio Management (IT Management) | SLA

WHITE PAPER - This paper outlines the 15 key areas to evaluate as part of any Exchange monitoring and management solution and provides an overall rating for efficiency, aptitude and achievement that each of the various Exchange Server management models offers.
Posted: September 19, 2008 | Published: September 19, 2008


Topics:  Email Management | Email Management Services | SLA | Storage Management | Storage Management Services | Unified Messaging | Virus Detection Software

WHITE PAPER - Products are increasingly becoming commodities, and Ceos are recognizing that first-rate service is crucial to enhancing customer satisfaction.
Posted: September 17, 2008 | Published: September 17, 2008


Topics:  Call Centers | CRM | Customer Loyalty | Customer Service | SLA

WHITE PAPER - Read this whitepaper to learn new strategies and best practices for Exchange Backup and Recovery. Discover how Syncsort's Backup Express (BEX) can be your solution.
Posted: September 16, 2008 | Published: September 16, 2008


Topics:  Backups | Email Archiving | Email Management Software | iSCSI SAN | Microsoft Exchange | Records Management | SLA

WHITE PAPER - In the new Quest white paper learn how Quest can expand the power of Microsoft System Center for true end-to-end IT management.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  Disaster Recovery | IT Infrastructure | Security | SLA | Systems Management

WHITE PAPER - This Product Profile, details the criteria recommended for comparing and contrasting enterprise-class SCO VTL solutions from different vendors.
Posted: September 15, 2008 | Published: September 15, 2008


Topics:  Backup Server Hardware | Backup Software | Disk Backups | RPO | RTO | SLA | Storage Capacity | Virtual Tape Libraries

WHITE PAPER - Cassatt Active Response uses policy-driven controls to safely, intelligently, and systematically shut down unused applications and power off unused or idle hardware, then automatically powers it on when it's actually required.
Posted: September 15, 2008 | Published: March 15, 2008


Topics:  Data Center Management | Data Centers | Power Generation Equipment | Server Management | SLA