WHITE PAPER - Read this white paper to learn how companies can deliver more effective remote access by augmenting their traditional VPN with Web-based technologies.
Posted: November 13, 2008 | Published: November 13, 2008


Topics:  Authentication | IPSec | Mobile Device Management | Mobile Workers | PDA | Productivity | Remote Access Security | Remote Access Software | Telecommuting | VPN

WHITE PAPER - Telecommunications industry personnel will find this paper useful for understanding the requirements for on-device network management systems in the context of the business and technical expectations of network operators that drive these requirements.
Posted: November 12, 2008 | Published: November 12, 2008


Topics:  Databases | Enterprise | Network Management | Security | SNMP | Telecommunications Carrier Systems | Telecommunications Hardware | Telecommunications Industry Organizations | Telecommunications Infrastructure | Telecommunications Management Software | Telecommunications Networks | Telecommunications Regulations | Telecommunications Service Providers | Telecommunications Services | Telecommunications Software | Telecommunications Standards | Telecommunications Systems | Telecommuting | XML

WHITE PAPER - This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
Posted: October 30, 2008 | Published: October 30, 2008


Topics:  Customer Satisfaction | Downtime | Mobile Device Management | Mobile Workers | Remote Access Hardware | Remote Users | Scalability Testing | Telecommuting

WHITE PAPER - Are you providing secure access to corporate resources for your remote employees? Read this white paper to learn more about secure employee mobility solutions that allow organizations to authenticate and establish user identities before granting acc...
Posted: October 17, 2008 | Published: May 1, 2008


Topics:  Access Control | Authentication | Data Security | IPSec VPN | Remote Access Security | Remote Users | SSL VPN | Telecommuting | Wireless Security

WHITE PAPER - This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Posted: June 2, 2008 | Published: January 1, 2008


Topics:  Authentication | Contact Centers | Mobile Workers | Telecommuting | Teleconferences | Training

WHITE PAPER - Companies that have outsourced key functions to countries where labor, rent, and utility costs are lower have gained an advantage over those that have been slow to follow this trend.
Posted: March 6, 2008 | Published: January 1, 2008


Topics:  Globalization | Internet Access | Remote Computing | Remote Office Connectivity | Remote Offices | Telecommuting | WAN

WHITE PAPER - Green sustainability is becoming a highly visible part of the corporate strategy. Read this paper to learn how your organization can generate significant cost savings by integrating a green project into an overall change management initiative.
Posted: February 21, 2008 | Published: December 1, 2007


Topics:  Best Practices | Business IT Alignment | Change Management | Corporate Governance | Environmental Compliance | IT Spending | Server Virtualization | Telecommuting | Training | Training Software