WHITE PAPER - VoC is an approach that can guide enterprises in meeting the spectrum of sales, marketing, customer support, brand and reputation management, product service design, and quality demands.
Posted: October 8, 2008 | Published: October 8, 2008


Topics:  CRM | CRM Best Practices | Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Service | White Papers

WHITE PAPER - This whitepaper will detail seven refreshes that will quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.
Posted: October 6, 2008 | Published: October 4, 2008


Topics:  Advertising | Campaign Management | Customer Interaction Services | Customer Satisfaction | Email | Email Marketing | Interactive Multimedia Development | Web Analytics

WHITE PAPER - This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.
Posted: September 3, 2008 | Published: September 3, 2008


Topics:  Banking Services | Banking Software | Banking Systems | Billing Services | Billing Software | Billing Systems | Cell Switching | Customer Interaction Services | Electronic Signatures | Mobile Payments | SMS

WHITE PAPER - This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: August 26, 2008 | Published: August 22, 2008


Topics:  Application Server Hardware | Application Server Software | Customer Interaction Services | Customer Satisfaction | Customer Self-Service | Customer Service Best Practices | Customer Support Software | Multi-core Processors | Server Virtualization | Web Server Software

WHITE PAPER - This whitepaper examines the 10 most important considerations associated with CRM selection and discusses how both on-demand and on-premise deployments impact upon them.
Posted: August 14, 2008 | Published: August 14, 2008


Topics:  CRM | Customer Data Management | Customer Interaction Services | Customer Service | Disaster Recovery | Security | SMBs | TCO | Vendors

WHITE PAPER - It's estimated that up to 50 percent of visitors to landing pages will bail in the first eight seconds. This evaluation explains how putting more effort on nurturing recipients once they hit those landing pages would be time and money well spent.
Posted: August 8, 2008 | Published: January 1, 2007


Topics:  B2B | B2C | Campaign Management | eCommerce | eCommerce Services | eCommerce Software | Email | Forms Software | Lead Generation | Link Access Protocols | Online Marketing

WHITE PAPER - This whitepaper discusses Dolphin's Best Practice approach and solutions for automating and optimizing Accounts Payable in SAP.
Posted: July 14, 2008 | Published: July 1, 2008


Topics:  Best Practices | Billing Services | Billing Software | Billing Systems | Business Intelligence | Business Intelligence Software | Business Process Management | eCommerce | eCommerce Services | eCommerce Software | Financial Services Industry | Productivity

WHITE PAPER - This white paper details inefficiencies and obstacles in Accounts Payable focused around invoice capture and processing.
Posted: July 14, 2008 | Published: July 1, 2008


Topics:  Billing Services | Billing Software | Billing Systems | eCommerce | eCommerce Services | eCommerce Software | ERP | ROI | TCO

WHITE PAPER - Launching a successful Web site is one of the single most important steps any small business can take, but doing it well does require planning, investment and commitment to the long-term.
Posted: June 5, 2008 | Published: January 1, 2006


Topics:  Domain Name Registration Systems | Domain Name System Management | eCommerce Services | Small Businesses | Web Development Tools | Web Site Design Services

WHITE PAPER - Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
Posted: June 2, 2008 | Published: March 1, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Interaction Services | Customer Service | Routing | SIP | SOA | Web Services

WHITE PAPER - Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.
Posted: May 14, 2008 | Published: September 1, 2007


Topics:  Customer Data Integration | Customer Data Management | Customer Interaction Services | Customer Profiles | Customer Satisfaction | Customer Service Best Practices | Data Centers | Demographic Profiles | Food and Beverage Industry | Retail Channels | Retail Trade Industry | Supply Chains

WHITE PAPER - Retailers must understand that the online shopper segment is continually maturing and be mindful of how this evolution influences consumers' expectations.
Posted: March 7, 2008 | Published: June 1, 2006


Topics:  Broadband | Consumers | eCommerce Services | Internet | Online Shopping | Shopping Cart Software

WHITE PAPER - To thrive in today's increasingly crowded world of Internet retailing, businesses that conduct commerce online must continually innovate to engage and enthrall their customers.
Posted: March 7, 2008 | Published: January 1, 2007


Topics:  Availability | Downtime | eCommerce | eCommerce Services | eCommerce Software | Internet | Sales | Web Infrastructure